Insurance case

An insurance case is an event provided for by your policy (a road accident, fire, flood, illness, injury). Follow the instructions for your kind of insurance.

Road accident (compulsory motor policy)

1. Stop, switch on the hazard lights, put out the warning triangle. Do not move the vehicles.
2. If people are hurt, call 103 (ambulance) and 102. Call the Highway Patrol Corps in any case.
3. Write down the registration plates and the policy numbers of all vehicles and the names of witnesses.
4. Call our line +996-39-2-21-73-73 and get the case number.
5. Within 3 working days the injured party brings the documents to any office.

Documents

• notice of the insurance case (form at the office or download, PDF);
• identity card;
• certificate of the road accident from the Highway Patrol Corps (form 1) and the decision in the case;
• technical passport and driving licence;
• the policy of the person at fault (number);
• for injuries: medical documents about the treatment and the bills; for funeral expenses: the death certificate and the bills;
• bank details or a Talasbank card number for the payment.

The damaged vehicle is shown to our adjuster before repair. The adjuster comes within 3 working days in Talas, Nurzhan and Iyık Janyl, in the districts by arrangement.

Fire, water, theft (home and property)

1. Call 101 (fire), 102 (police) or the housing office.
2. Stop the damage if it is safe. Do not throw away damaged things.
3. Tell us within 3 working days.

Documents: notice, identity card, policy, certificate of the fire service, police or housing office (act of flooding), list of damaged property, documents of ownership.

Medical insurance

Show the policy card at the registration desk of the paid department. For emergency admission, the clinic informs us itself. If you paid yourself for treatment within the programme, bring the bills, the medical extract and your policy within 30 days.

Accident

Notice within 30 days, with the identity card, the policy, the medical documents (extract, X-ray report), and for disability the decision of the medical-social expert commission.

Crops and livestock

Tell the office within 24 hours (livestock) or 3 days (crops). Do not harvest or remove the damaged crop until the field is inspected.

Terms of payment

Iradstrakh takes a decision within 15 working days after receiving the last of the required documents and pays within 10 working days after the decision, to a bank account, to a Talasbank card or in cash at the office. If documents from other bodies are missing, the term starts when they arrive.

Questions